Use your Security Center to manage your security options, add optional extra security (multi-factor authentication) to help verify your identity each time you log in and more.Turn on location services when making a purchase or signing in and allow location-based anti-fraud and security permissions. Keep your contact information, especially your cell phone number and email address, current. Download the Bank of America Mobile Banking app and allow push alerts for more secure communication about your accounts.(For more information about email fraud, view our FAQs about recognizing fraud.) Bank of America will never ask you provide your Social Security number, ATM or debit card PIN or any other sensitive information in response to an email. Question suspicious emails and never click on any link unless you’re absolutely certain it’s authentic.Visit the What you can do tab on our Online Banking security page for tips on how to create strong passwords. Use a strong, unique password for each of your accounts. Create complex passwords and PINs not easily associated with you, memorize them and use multi-factor authentication (for example: a password plus a one-time authorization code) where available.(Note that if the email address we have on file for security alerts is one you automatically forward to another personal email account, it increases the likelihood that your email provider or software will incorrectly classify it as junk mail.)

If an email appears to be from Bank of America but ends up in your junk email folder, leave it there. Be sure to confirm the validity of email messages that appear to come from trusted sources by carefully examining the email address itself, as well as the content within it.Īll email we send to you contains authentication markers (such as a digital signature), which help your email provider or software determine whether or not it is junk mail. You should always approach unsolicited email containing urgent appeals for security or personal information with great caution. Please review the FAQs for recognizing fraud for additional information about how you can make sure you’re receiving authentic communications from Bank of America (and what to do if you have any doubts). You should also familiarize yourself with our our privacy notices and watch the short Keeping your financial information safe video from Better Money Habits.īank of America will never ask you to reply to an email with any personal information such as your Social Security number, ATM or PIN. For example, our Online Banking Security and Credit & Debit Card Security pages contain specific information under the What you can do tab. One of the easiest and most effective ways you can protect your accounts is to take advantage of the resources we provide on our site. Together, we can help prevent, identify and resolve fraud events faster. You should also familiarize yourself with our privacy notices and watch the short Keeping your financial information safe video from Better Money Habits. Various security pages on our site, for example Online Banking Security and Credit & Debit Card Security, contain specific information under the What you can do tab on the page. While our global information security team remains vigilant and monitors potential threats to help keep you safe, there’s a lot you can do, too. If we do contact you, please review and respond promptly. If we believe an account is at risk for fraud, we will attempt to contact you using the contact information you’ve shared with us, so make sure that information is current.

Bank of America also maintains physical, electronic and procedural safeguards to protect against unauthorized access to client information. All Bank of America employees must complete information protection training annually. Only those who need to know a client's financial information - because they provide services a client might need - are authorized to have access to it. In addition, we have a strict code of ethics for all employees that requires confidential treatment of client information. We have a sustainable cybersecurity program built on accountability, consistency and measurement.

We have multiple layers of security protection in place to protect clients, customers, employees and our company. Our policies, procedures and protections are always evolving to stay ahead of new strategies used by fraudsters.Ĭonfidentiality and the security of personal and financial information of our customers and clients is the highest priority at Bank of America. We value your trust, and we understand that handling your financial information with care is one of our most important responsibilities.

Bank of America takes the protection of your personal information very seriously.

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